Reference

Legal Terms and Regional Access Policy

We set out the rules that govern your use of Bat 22, the account obligations you accept when you sign in, and the regional access limits that apply.

Regional access rulesAccount eligibilityPayment obligationsUser responsibilitiesDispute resolution
Bat 22 Legal Terms and Regional Access Policy
POLICY CONTACT

Reach Us About Legal Matters

Questions about account eligibility, regional restrictions, payment disputes or document requests go through the channels below. We respond to policy queries within one business day. For urgent account-suspension or withdrawal-hold issues, live chat during support hours gives you the fastest route to a resolution.

Live Chat Open the chat panel from any logged-in page to speak with a support agent about eligibility, document requests or payment-method disputes. Available daily during Bangladesh business hours for account and policy questions.
Email Support Send legal or compliance questions to our support address. Include your account username and a clear description of the issue. We reply within one business day with the information or documents you need.
Document Upload Upload identity documents, proof of address or payment-source verification directly through the account settings panel. We review submissions within 24 hours and notify you by email once verification is complete or if additional documents are needed.
POLICY MECHANICS

How We Handle Account Data and Legal Obligations

Your account information, payment records and session logs are stored on secure servers and encrypted during transmission. We collect only what we need to verify your identity, process transactions and meet regulatory record-keeping requirements. You can request a copy of your data or ask us to delete your account by contacting support; deletion requests are processed within 30 days after any pending transactions are resolved.

Data Collection

We record your username, email, phone number, payment history and login timestamps. Identity documents you upload for verification are stored encrypted and accessed only by compliance staff. We do not sell your data to third parties.

Cookie Use

Session cookies keep you logged in and remember your language preference. Analytics cookies track page visits and lobby navigation so we can improve the interface. You can disable non-essential cookies through your browser settings without affecting core account functions.

Payment Security

bKash, Nagad and Rocket transactions are processed through encrypted mobile-money gateways. We store transaction IDs and amounts for reconciliation; your mobile wallet PIN and OTP codes are never transmitted to or stored on our servers.

Account Retention

Active accounts and their transaction logs are retained indefinitely. If you request account deletion we keep payment records for seven years to meet audit and anti-money-laundering requirements, then permanently erase all personal data. Inactive accounts are archived after two years.

Common Questions About Legal Terms and Access

Access depends on local law and eligible regions. We do not provide legal advice; you are responsible for confirming that using our platform complies with the law where you are located. If unsure, consult a legal professional before creating an account.

We may request a government-issued ID, proof of address dated within the last three months, and a screenshot of your bKash, Nagad or Rocket account showing your name. Upload these through account settings; verification typically completes within 24 hours.

Withdrawals must go back to the same bKash, Nagad or Rocket account you used to deposit, unless you contact support and we approve an alternative. This rule helps prevent fraud and ensures funds return to the verified payment source.

You must stop using the platform immediately and withdraw any remaining balance. Notify support of your relocation so we can process the withdrawal and close your account. Continuing to access the service from a restricted region breaches these terms and may result in account suspension.

Contact support with your account username and a description of the issue. We review the transaction logs and game records, then reply within one business day. If you disagree with our decision, we can escalate unresolved disputes to an independent mediator if both parties consent.

Payment records and transaction logs are retained for seven years to meet regulatory and audit requirements. After that period we permanently delete all personal data. Identity documents uploaded for verification are erased 90 days after account closure unless a longer retention period is legally required.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.